QLess, an Act One Ventures portfolio company and the world's premier queue management and customer experience platform, was instrumental in reducing no-shows and walkaways during the recent holiday shopping season.
E-commerce’s popularity is cutting into revenue for traditional retailers, with online shopping growing three times as fast as the retail industry's overall growth. In the face of these trends, QLess can empower retailers to give their customers a better experience.
“The challenge we’re seeing with brick-and-mortar retail today is that stores are having to find ways to compete with the ease of ordering anything you want without even leaving your home,” says QLess founder and CEO Alex Bäcker. “With intense competition from e-commerce, brick-and-mortar retailers have to offer a compelling reason to visit their stores beyond the product itself. Successful stores need to take the consumer experience seriously.”
Read more about QLess's influence on the retail industry here.