The Future of AI-Powered Financial Services
AI is reshaping industries at an unprecedented pace, and financial services is no exception. Banks and insurers are under pressure to improve efficiency, cut costs, and enhance customer experiences — all while maintaining regulatory compliance.
That’s why we’re excited to announce that we co-led, along with HTwenty, the Seed round for GAIL, a Voice AI platform redefining how financial institutions interact with their customers, particularly within debt collections.
Led by seasoned founders and brothers Michael and Matthew Vega-Sanz, GAIL is the pair’s evolution from their experience scaling LULA, an insurtech startup that, in just three years, reached revenue numbers that most startups never see. At Act One, we look for founders who combine deep industry expertise with a relentless drive to execute. GAIL’s team checks all the boxes. Here’s why we believe they’ll win.
The opportunity: AI-driven customer engagement for financial services
Traditional call centers are expensive and inefficient, with human agents struggling to meet the growing demands of modern consumers. Meanwhile, generic AI solutions often fail to deliver the accuracy and compliance financial institutions require.
GAIL solves this by providing an AI-powered customer engagement platform tailored specifically for banking and insurance. The technology automates interactions across voice, SMS, email, and WhatsApp, seamlessly integrating with financial CRM systems while maintaining industry-grade security and compliance.
Early results are impressive:
One of Latin America’s largest financial institutions increased customer connection rates by 120% using GAIL
Customer support reps in the insurance industry can run up to $4,000 per month, while GAIL can reduce labor costs by 88%
Financial institutions using GAIL are seeing revenue increase by an average of 15%, with automation reducing weekly customer outreach efforts by 20 hours
With the AI-driven financial services market expected to exceed $45 billion by 2026, GAIL is well-positioned to be a category leader in this rapidly growing space.
Why this team will win
A great product needs a great team behind it. Michael and Matthew have already built and scaled a venture-backed company. They’ve learned from their successes (and challenges) at LULA, applying those lessons to GAIL with a more capital-efficient and scalable approach.
Founder-market fit: LULA’s rapid growth in three years showcases the founders’ ability to scale fast and sell complex technology solutions in regulated industries. The transparency and speed they showed during diligence, along with a competitive advantage from all of their LULA data, further reinforced our confidence in their execution, making GAIL a strong contender in Voice AI automation.
Strong enterprise traction: With big clients in banking and insurance, GAIL is proving its ability to land and expand. More than doubling their revenue in under a year further highlights the founders’ execution speed and ability to scale AI-driven solutions, securing enterprise adoption at an impressive pace.
Scaling with Act One Ventures
At Act One, we invest in founders building category-defining companies. In GAIL we see an opportunity to leverage our financial services network both in America and in Mexico to accelerate enterprise adoption. Our experience working with fintech and insurtech startups, combined with our banking LPs and network of banking relationships, will help GAIL navigate scaling challenges and optimize their go-to-market strategy.
With incredible revenue growth (more than 2x so far this year) and a growing sales pipeline, GAIL is on an exciting trajectory. We expect their revenue to continue to accelerate through the end of the year and beyond as financial institutions increasingly adopt AI-driven automation. Act One believes GAIL has the potential to redefine customer engagement in finance, and we are thrilled to be on this journey with them.
